We are seeking a German-speaking Live Chat Support Agent for a remote, contract-based role. The idóneo candidate will be responsible for delivering exceptional customer support through live chat, assisting customers with inquiries, troubleshooting technical issues, and ensuring a positive customer experience.

Location

Remote (Worldwide)

Sunday and Monday: 12am to 8am CET

Contract Type

Independent Contractor

Responsibilities

- Provide professional and timely customer support via live chat
- Handle customer inquiries efficiently and with empathy
- Troubleshoot technical and account-related issues
- Escalate complex cases when necessary
- Maintain a high level of customer satisfaction
- Accurately document customer interactions and resolutions




- Collaborate with internal teams to improve support processes

Qualifications

- Fluent German communication skills (written and verbal)
- Good English communication skills (C1 preferred)
- Strong customer support and customer satisfaction skills
- Experience in technical support and troubleshooting
- Excellent analytical and problem-solving abilities
- Ability to work independently in a remote environment
- Reliable, self-motivated, and detail-oriented
- Previous experience with live chat tools and customer support platforms is a plus
- Must have a working Wise account

📌 German-Speaking Live Chat Support Agent (Remote) (México)
🏢 Supernal AI
📍 México