Job Title: Application Support Engineer (Java / AMT Alpha Middle Tier)
Location
Remote / Hybrid
Job Summary
We are seeking an experienced
Application Support Engineer
with strong expertise in
Java application support
,
middleware technologies
, and
enterprise prescription processing platforms
. The adecuado candidate will provide Level 2/Level 3 production support for critical pharmacy and healthcare systems within the
AMT (Alpha Middle Tier)
ecosystem.
This role requires deep technical troubleshooting capabilities across Java-based applications, middleware components, messaging services, workflow systems, and enterprise integrations. The candidate will be responsible for ensuring the stability, availability, and performance of mission-critical applications supporting prescription intake, routing, imaging, workflow management, and fulfillment processes.
The successful candidate must be able to perform end-to-end transaction tracing, identify application failures, analyze workflow bottlenecks, validate message movement across IBM MQ, and support business-critical pharmacy operations.
Key Responsibilities
Production Application Support
Provide L2/L3 support for Java-based enterprise applications in production environments.
Diagnose and resolve application, middleware, workflow, and integration issues.
Perform JVM analysis and troubleshooting including memory leaks, thread dumps, heap dumps, and garbage collection review.
Support WebSphere Application Server environments and application deployments.
Monitor system health, investigate incidents, and perform root cause analysis.
Participate in on-call support rotations and critical incident management.
Enterprise Middleware & Messaging Support
Troubleshoot IBM MQ queues, channels, and message flows.
Validate message transmission between upstream and downstream systems.
Investigate message failures, delays, and routing issues.
Support DataPower integrations and service communication troubleshooting.
Ensure successful processing across distributed application environments.




Analyze Oracle SQL queries and stored procedures.
Support SQL Server databases and workflow metadata repositories.
Review DB2 and Mainframe integration points for transaction processing issues.
Perform data validation, troubleshooting, and reconciliation activities.
Execute SQL scripts and support data correction efforts when required.
Workflow & Imaging Support
Support FileNet P8 workflow and enterprise content management solutions.
Troubleshoot workflow exceptions and routing failures.
Validate image creation, storage, and retrieval processes.
Support EIS imaging services and document lifecycle management.
Ensure successful work order creation and image association across business workflows.
Server & Infrastructure Support
Support Linux and Windows server environments.
Analyze application logs, operating system logs, and middleware logs.
Monitor application performance and availability.
Support deployment activities and environment maintenance.
Coordinate with infrastructure, database, and network teams for issue resolution.
End-to-End Business Process Support
Serve as a subject matter expert for prescription intake and fulfillment workflows by tracing transactions across:
POC / eRx
Fax / FMT
Phone Intake
Specialty Applications
OWLb / ALB
AIA / AIBS
ADC
WFCO
RUA
AAG
Contact Agent
TMW
OE / eView
EIS / FileNet
NRx / Mainframe
Responsibilities include:
Determining where a prescription is currently located within the processing workflow.
Identifying which application last updated or processed the transaction.
Verifying IBM MQ message movement and successful downstream delivery.




Confirming work order creation and associated image generation.
Ensuring workflow completion and successful handoff to TMW for fulfillment.
Collaborating with business and development teams to resolve processing failures.
Required Technical Skills
Primary Skills
JVM Troubleshooting
IBM WebSphere Application Server
Oracle SQL
Oracle Stored Procedures
IBM MQ
Windows Server Support
Workflow Management Systems
FileNet P8
SQL Server
EIS Imaging
IBM DataPower
DB2
Mainframe Integration Support
Basic .NET Application Support
IIS Administration
Operational Knowledge Required
Prescription Intake Processing
Electronic Prescription (eRx)
Pharmacy Operations Support
Healthcare Workflow Platforms
Workflow Routing and Fulfillment Processes
ServiceNow or Similar Ticketing Platforms
Root Cause Analysis (RCA)
Production Monitoring Tools
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field.
5+ years of experience supporting enterprise Java applications in production environments.
Strong troubleshooting experience within WebSphere and Java middleware environments.
Hands-on experience with Oracle SQL, stored procedures, and database analysis.
Experience supporting IBM MQ messaging infrastructure.
Working knowledge of Linux and Windows operating systems.
Experience with workflow platforms and FileNet P8.
Understanding of enterprise integration architecture and distributed systems.
Excellent analytical, communication, and problem-solving skills.
Preferred Qualifications
Experience in Pharmacy Benefit Management (PBM), Healthcare, or Prescription Processing environments.
Knowledge of NRx/Mainframe processing.
Familiarity with DataPower services and API integrations.
Exposure to DevOps and application monitoring tools.
Experience supporting high-volume, mission-critical transaction systems.
ITIL Foundation Certification or equivalent operational support experience.
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