Know, understand, and incorporate the Wesco philosophy, value and vision in all business behavior, practice and decisionsMaintain up to date knowledge of Wesco customer requirements and distribution methods and timingMaintain positive working-relationships with external customers and all inter-working departments and personnelProvide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requestsRespond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the dayInvestigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructionsProvide LTA contract administration support, as assignedProcess, monitor, and release incoming orders,



and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (on a daily basis)Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirementsProcess daily release orders system and verify against contract to ensure information is correctProcess material returns (RMA's) as requested by the customerUnderstand and ensure proper quality flow downs are in place for contract reviewAccess customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality ratingAssist in issuing shopping and inventory locator service requestsEnter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase ordersPrepare and follow through with customer expedite requestTrain/mentor others within sales department (as assigned)Perform ad hoc projects and tasks (as assigned)Attend department or company sponsored training or meetings, as required
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📌 Customer Service Representative I (Chihuahua)
🏢 Incora
📍 Chihuahua