Collections Specialist — U.S. Collections (Advanced English)Polanco, Mexico City | Full-Time | $19,100 MXN/month + Uncapped Bonus | Monday–Friday, 7:00 AM–4:00 PM CST*Are you a natural negotiator who knows how to turn a tough conversation into a win-win?
We're looking for a *Collection Specialist to join our Recovery & Collections team, managing delinquent accounts for U.S delinquent customers* — We are looking for someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals.If you thrive in a fast-paced environment, love the satisfaction of closing, and want your earnings to reflect your results, we want to hear from you.What You'll Do- Own a lead queue of U.S. accounts to contact by phone, text, or email to set up payment arrangements.
- Negotiate payment plans and settlements that get results while treating every customer with respect- Handle inbound and outbound calls with confidence, using active listening and smart call control- Respond to customer texts and emails with professionalism, speed, and flawless spelling and grammar- Resolve problems and de-escalate conflicts like a pro- Collaborate with a specialized, tight-knit collections team- Meet — and beat — monthly collection goals and KPIs- Work in full compliance with the FDCPA and all U.S. state and federal regulationsWhat You Bring- Advanced English proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with U.S. customers)- 1+ years of U.S.
market collections experience in a call center- Experience with ***** day delinquent accounts and an understanding of charge-offs- Proven ability to negotiate and collect on delinquent accounts* — this is the heart of the role- Creativity and resourcefulness when working with delinquent customers — latitude to find solutions- A competitive, results-driven mindset — you like to win, and it shows in your numbers- Coachability — you welcome feedback and follow through on your commitments- Adaptability to effectively deal with different personalities and the ability to stay cool under pressure- Solid skills in MS Excel, Word, and Outlook, plus the ability to juggle multiple platforms at once- Discretion with confidential and compliance-related informationWhat We Offer- *Uncapped collections performance bonus — your results set your ceiling- Monthly punctuality bonus- Grocery vouchers (vales de despensa)- Statutory benefits from day one (IMSS)- Company-paid uniforms once hired- Monthly Friday Recognition Event* to celebrate top performers- Additional company benefits and recognition programs- Comfortable office environment in PolancoSchedule-Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during daylight saving time)-Ready to put your English and negotiation skills to work?
Apply today — we can't wait to meet you.
-We are an equal opportunity employer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.