Regional Change Specialist

Role purpose

The Regional Change Specialist supports the delivery of the Change Enablement process by contributing bestpractice processes, methods, standards, data, and tooling across the function. The role helps drive consistent adoption of the process, ensuring Technology services meet expected service levels and operate within the risk and control framework.

Main activities

Lead and champion the Change Enablement process across the organisation, ensuring adherence to policies, operating instructions, procedures, and best practices.

Assess change impacts and organisational readiness to mitigate risks effectively.

Contribute effectively to the PIR Post Implementation Review process, ensuring changerelated major incidents are correctly categorised.

Drive operational improvements by identifying opportunities to improve efficiency and align outcomes with business needs.

Participate in multiple process improvement projects and initiatives aligned to overall Change Enablement goals and the deliverables of the Insight amp Enablement team focused on actionable change insights.

Collaborate with Change Enablement peers, Business Group Integrators BGIs, and the wider Change community to consistently improve change quality and support adoption of new initiatives delivered by the Product and Transformation team.

Work closely with regional teams, providing expert consultancy to BGIs and stakeholders to support service improvements and new ways of working.

Organise and lead Change Advisory Board CAB meetings,



maintaining a forward schedule of change activity to support prioritisation, focus, and conflict management.

Conduct and or oversee quality analysis and evaluation of change requests, ensuring remedial actions are captured and closed before implementation.

Understand and contribute to Management Information MI reporting that provides meaningful insights to stakeholders at different levels, using specific ServiceNow dashboards.

Requirements

Advanced level of Written and Spoken English is mandatory.

Experience with, or a strong interest in learning and exploring, AI use cases within Change Enablement no technical implementation required.

Experience with governing change using the change module in ServiceNow

Experience with DevOps, Normal, Emergency, and other change modes.

Experience running a CAB in a large, global Banking Organization

Experience developing and maturing key controls and performance indicators KCIs and KPIs and how to communicate the so what to many levels of audience

Experience with Excel, PowerBi, QlikSense, and ServiceNow Performance Analytics

ITIL certification at least ITIL 4 foundation, ITIL 5 desirable

Excellent verbal and written skills, coupled with stakeholder management up to and including CSuite

Bolsa de trabajo México ofrecemos puesto de Change Manager Bilinge para el sector de Ingenieria en la empresa ManpowerGroup de Azcapotzalco. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Change Manager Bilinge certificación ITIL (Azcapotzalco)
🏢 ManpowerGroup
📍 Azcapotzalco