Journeyfront, Inc. is seeking a L1 NOC Engineer to monitor critical infrastructure around the clock, perform initial troubleshooting, and escalate incidents as needed. The role involves proactive health checks, ISP coordination, and adherence to SOPs for incident and event management.
A strong focus on accurate ticketing and shift handovers is required. Responsibilities include analyzing alerts, prioritizing incidents by impact, and collaborating with network, server, security, and cloud teams