DiDi General Inc. is seeking a CX Escalation Analyst to join the customer experience team in Mexico City. You will focus on delivering exceptional service, drive continuous improvement, and optimize processes to enhance efficiency and customer satisfaction.
The role requires 1–2 years in service delivery or similar environments, a business-related bachelor’s degree, and strong analytical and communication skills. On-site work in Insurgentes Sur, CDMX, is expected.
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📌 CX Escalation Analyst: Customer Experience Optimizer (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México
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