Job description

Sourcing & Attraction

- Design and execute sourcing strategies to attract high-volume candidates (job boards, social media, referrals, job fairs)
- Manage postings on platforms such as LinkedIn, Indeed, OCC, Computrabajo, etc.
- Build and maintain a talent pipeline for recurring contact center roles

Recruitment Process

- Conduct initial screening calls and video interviews
- Apply psychometric and skills assessments relevant to customer service profiles
- Evaluate soft skills such as communication, empathy, problem-solving, and stress tolerance
- Coordinate and schedule interviews with hiring managers and operations leaders

Candidate Experience

- Ensure a positive and professional experience throughout the recruitment journey




- Communicate clearly and timely with all candidates regarding process status
- Represent the company's culture and employer brand during every interaction

Metrics & Reporting

- Track and report key recruiting KPIs: time-to-fill, time-to-hire, offer acceptance rate, attrition in early tenure
- Analyze sourcing channel effectiveness and adjust strategies accordingly
- Maintain accurate records in our internal systems (Buk, Notion, etc)

Stakeholder Management

- Partner with Operations to anticipate hiring needs
- Align with Managers on profile requirements and headcount planning
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📌 Hr Business Partner México
🏢 Doka Group
📍 México