DiDi Global Inc. in Mexico City is seeking a CX Escalation Analyst to deliver outstanding customer service in a fast-paced environment. You will drive a Customer First mentality, support continuous improvement, and contribute to process optimization across CX operations.
The adecuado candidate has 1–2 years in service delivery or BPO, a business degree, strong communication, data analysis, and problem-solving skills, and the ability to manage multiple tasks with accountability and resilience.