? Location: On-Site, site in downtown Monterrey, at Centro Cuauhtémoc.
? Schedule: Monday – Friday | 7:00 AM-4:00PM (DST may cause the schedule to vary)
? Salary & Benefits:
Monthly Salary: Base salary ranges between $15,000.00MXN and $16,500.00MXN before taxes + $1,069.00MXN in food vouchers + $220.00MXN company bonus + law and above the law benefits (minor medical plan, nutritional & psychological program once a month) (base salary final offer is provided after the first round of interviews)
? About the Role
?Provide full customer support regarding any concern or request
?Probing to understand the root cause of the dissatisfaction to provide a tailored solution
?Remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones
?Converting detractors into promoters
✅ Requirements
? Advanced English Skills/B2+
? High School Diploma
? 0 months - 1 year of call center experience, customer service experience is a huge plus
? Computer & Typing Skills
⏱ Extraordinary communication skills, both written and oral, active listener. No fear on the phone and excellent written communication for crafting strategic outreach.
? Join Us
If you’re a customer service professional who thrives in a fast paced environment and enjoys helping others, we’d love to hear from you. Apply today and take the next step in your career!