Do you want to learn about immigration processes as you help immigrants and their families access opportunities and build better futures?
Rebecca Kitson Law (RKL) is seeking a high-energy, empathetic, and detail-oriented professional to join our Client Services Team as a remote Bilingual Intake Specialist (front-end/opener). This role requires someone who excels at building rapport and supporting prospective clients through the early stages of their immigration journey with compassion, clarity, and a positive, resilient mindset.
Why This Role Matters
This position is often a client's first experience with the firm. Many families arrive with fear or uncertainty, and the specialist in this role sets the tone- offering a calm, informed, and welcoming presence that helps clients feel heard and supported from the very first contact.
Key Responsibilities
Intake & Initial Screening:
Conduct quality, detailed immigration screenings to help identify viable cases.
Build rapport with compassion, active listening, and cultural humility.




Screen accurately for information on family and humanitarian immigration options.
Collect consultation fees and maintain organized consultation scheduling and documentation.
Log intakes for legal assessment, track outcomes, and follow viable vs. non-viable procedures.
Support reception to obtain new leads and help route client calls.
Required Qualifications
Fully bilingual in Spanish and English (speaking, reading, writing, listening).
Strong ability to build trust through a warm, compassionate, people-centered approach.
Excellent attention to detail, organization, accuracy, and task tracking.
Ability to work independently, manage time well, and stay focused in a remote environment.
Strong attention to detail and organizational skills.
Windows computer required (not Mac).
Preferred Attributes
Prior legal or immigration opening experience strongly preferred.
Naturally calm, patient, and emotionally grounded during difficult conversations.
Highly

📌 Intake Specialist (Ciudad Apodaca)
🏢 Rebecca Kitson Law
📍 Ciudad Apodaca