We are seeking a full-time Service Desk Supervisor to join our Canadian fintech client’s team. This role involves managing a team of service desk professionals providing support for desktop and mobile technologies.
The position requires a 9-hour shift within the hours of 7 AM to 6 PM (Toronto time),
ensuring coverage across that window. Fluency in both English and French is essential.
Responsibilities
- Supervise and lead the service desk team in delivering support for desktop and mobile technologies.
- Ensure timely response, escalation, and resolution of incidents, adhering to service-level agreements.
- Monitor and manage service desk performance and workflows using call tracking systems like ServiceNow.
- Collaborate with other IT teams to provide seamless support to end-users.
- Report regularly on service desk performance metrics and improvements.
- Train, mentor,
and support service desk staff to ensure the team's continuous development.
- Maintain up-to-date knowledge of Office 365 products, providing guidance and troubleshooting as needed.
- Act as the primary point of escalation for any critical issues or incidents.
Requirements
- Fluent in English and French (spoken and written).
- Proven experience leading service desk teams.
- Strong knowledge of Office 365 products and troubleshooting.
- Experience using call tracking systems like ServiceNow.
- Familiarity with Azure environments.
- Bachelor's degree in Information Technology or a related field.
- Excellent communication, organizational, and leadership skills.
J-18808-Ljbffr
📌 Service Desk (Ciudad de México)
🏢 Werben Hr
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.