As a Professional, IT Site Support, you will play a key role in keeping our people connected, productive, and supported across both office and manufacturing environments.

You will be the trusted point of contact for employees who need technical assistance, helping resolve issues quickly and ensuring reliable access to the tools and technology they depend on every day.

Working as part of a integral IT organization, you will help strengthen service quality, support digital transformation initiatives, and contribute to a secure and efficient technology environment at Danfoss.

What You’ll Be Doing
- Provide first- and second-line technical support through phone, email, chat, and in-person interactions to ensure timely issue resolution and a positive user experience.
- Manage user accounts, access rights, and system administration activities in line with Danfoss standards to maintain operational efficiency and security.
- Troubleshoot hardware, software, and connectivity issues to identify root causes and deliver sustainable solutions.




- Collaborate with global IT teams and subject matter experts to coordinate escalations, support projects, and drive successful outcomes.
- Create and maintain clear documentation, knowledge articles, and support procedures that improve service quality and knowledge sharing.

What We're Looking For
- Experience providing first- and second-line IT support in a professional environment.
- Strong troubleshooting skills supporting Windows operating systems, Microsoft Office applications, Outlook, hardware, and end-user devices.
- Knowledge of IT service management practices, including incident, request, and problem management.
- Ability to communicate effectively with both technical and non-technical users while delivering a customer-focused experience.
- Understanding of PC architecture, IT infrastructure fundamentals, and information security best practices.

What You'll Get from Us
- We promote from within and support your learning with me

📌 Professional, IT Site Support (Ciudad Apodaca)
🏢 Danfoss
📍 Ciudad Apodaca