Company Description NeilMed Pharmaceuticals, Inc. was founded in 2000 and has grown into the largest manufacturer and supplier of Large Volume Low Pressure (LVLP) saline nasal irrigation systems worldwide. The company’s over-the-counter nasal and sinus care products, including flagship brands NeilMed SINUS RINSE™ and NeilMed NasaFlo® Neti Pot, help alleviate common nasal and sinus symptoms in a simple, safe, effective, and affordable way. NeilMed supplies millions of products through a wide range of trade channels and maintains a vertically integrated business model to ensure precision and fast execution.

Headquartered in Santa Rosa, California, NeilMed also operates offices and warehouses in Canada, Australia, New Zealand, the UK, Malaysia, Singapore, and India, with ongoing expansion in Southeast Asia and South America.

Role Description This is a full-time, on-site Customer Service Sales Representative role based in Mexico City, Mexico. The individual in this role will handle incoming customer inquiries, provide product information, and support order processing and tracking for NeilMed’s nasal and sinus care products. Day-to-day responsibilities include responding to phone, email, and chat inquiries, resolving issues related to orders, billing, and product usage, and maintaining accurate customer records in the CRM system.

The role also involves assisting with sales activities such as following up on leads, supporting distributors and retail partners,



and identifying opportunities to promote NeilMed products. The representative will collaborate with internal teams including sales, logistics, and operations to ensure timely delivery, high customer satisfaction, and alignment with company policies and procedures.

Qualifications

- Strong customer service and communication skills, including active listening and clear, professional verbal and written communication.
- Sales and relationship-building abilities, with experience in upselling, cross-selling, and supporting distributor or retail partner accounts.
- Organizational and administrative skills, including accurate data entry, use of CRM or customer management tools, and attention to detail in order processing.
- Problem-solving and conflict-resolution skills to handle customer concerns, identify root causes, and provide timely, practical solutions.
- Language skills: fluency in Spanish required; proficiency in English strongly preferred for international coordination.
- Comfort working in a fast-paced, on-site environment, with reliability, punctuality, and a collaborative mindset.
- Previous experience in customer service, sales support, or call center roles, ideally in healthcare products, pharmaceuticals, or consumer goods.
- High school diploma or equivalent required; additional education in business, marketing, or related fields is an advantage.

📌 Customer Service Sales Representative (Ciudad de México)
🏢 NeilMed Pharmaceuticals
📍 Ciudad de México