Description

As a Senior Customer Experience Specialist here at Honeywell, you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index.

You’ll work out of our San Luis Potosí, SLP location on a Hybrid work schedule.

In this role, you will impact customer satisfaction by developing and executing customer experience strategies, working with cross-functional teams to create personalized experiences, and driving continuous improvement through customer feedback and data analysis.

Responsibilities

- Develop and execute customer experience strategies to drive customer satisfaction and loyalty
- Work with cross-functional teams to understand customer needs and create personalized experiences
- Analyze customer data and market trends to identify opportunities for improvement
- Implement and monitor customer feedback programs to gather insights and drive continuous improvement




- Utilize customer experience tools and technologies to optimize customer interactions and touchpoints
- Work closely with sales and product management teams to align customer experience strategies with business objectives

Qualifications

YOU MUST HAVE

- 1+ year of experience as a customer service
- Willingness to work in hybrid role from San Luis Potosí
- English proficiency
- Undergraduate Student, Bachelor's Degree Program (final semesters)
- Customer Support and/or equivalent in supply chain / order management / OtC related experience
- Knowledge/experience with SAP or Sales Force would be a great plus
- MS Office skills (Excel, Word, Outlook, PowerPoint)

WE VALUE

- High level of customer orientation, dedicated “can do” attitude
- Portuguese proficiency

#LI-Hybrid

📌 Sr Cust Exp Specialist (San Luis Potosí)
🏢 Honeywell
📍 San Luis Potosí