Remoto: Trabajo híbrido

Bilingual Customer Service Professional – U.S. Market / HybridLocation: Mexico City, CDMXWork Model: Hybrid — three days per week onsiteEmployment Type: Full-timeSchedule: Flexible availability required Monday through Sunday, between 6:00 a.m. and 12:00 a.m.Position OverviewWe are seeking bilingual customer service professionals to support customers in the U.S. market on behalf of a leading integral financial services organization.In this role, you will provide exceptional service, resolve account-related inquiries, recommend personalized solutions, and help strengthen long-term customer relationships. The ideal candidate communicates naturally in English and Spanish, works confidently in a fast-paced environment, and is committed to delivering an outstanding customer experience.Key Responsibilities- Manage a high volume of inbound customer calls in a structured, fast-paced environment.- Understand each customer’s needs and provide personalized solutions.- Assist with account inquiries, statements, payments, card replacements, rewards redemptions, and account updates.- Recommend relevant products, services, benefits, and enrollment opportunities.- Build customer loyalty through active listening, empathy, and consultative communication.- Use available tools and resources to resolve customer concerns during the first interaction whenever possible.- Protect confidential customer and account information.- Follow all regulatory, compliance, servicing, and sales guidelines.- Meet established performance standards, including quality, productivity, customer satisfaction, compliance,



and sales goals.- Take ownership of every customer interaction from beginning to end.Required Qualifications- Advanced spoken and written English and Spanish.- High school diploma or equivalent.- Strong verbal communication and active-listening skills.- Ability to communicate naturally and professionally with U.S.-based customers.- Ability to remain positive and professional during challenging or stressful situations.- Strong computer skills and the ability to navigate multiple systems simultaneously.- Excellent attention to detail, accuracy, and problem-solving abilities.- Ability to manage confidential and sensitive customer information with integrity.- Reliable attendance, punctuality, and schedule adherence.- Availability to work flexible shifts, including weekends and holidays when required.Preferred Qualifications- Previous experience in customer service, call centers, financial services, hospitality, travel,



or consultative sales.- Experience recommending products or solutions based on customer needs.- Strong relationship-building and customer-retention skills.- Ability to adapt your communication style to different personalities and situations.- Experience working with performance goals or customer-service metrics.Work Environment- Full-time hybrid position.- Three onsite workdays per week in Mexico City.- Work location near Avenida Patriotismo.- Shift assignments will be based on operational requirements.- Candidates must have reliable transportation and the ability to comply with the onsite schedule.BenefitsEligible employees may receive:- Competitive base salary.- Performance-based incentives.- Hybrid work arrangements.- Professional training and career-development opportunities.- Physical, financial, and mental well-being resources.- Confidential counseling and employee-support programs.- Opportunities for internal growth and advancement.Application RequirementsCandidates should submit:- An updated résumé in English.- Current contact information.- Employment history covering the past five years.- Confirmation of English proficiency and schedule availability.Selected candidates may be required to complete interviews, language assessments, and a background verification process. Any employment offer will be contingent upon the successful completion of all applicable screening requirements.Base Salary: MXN $18,100 gross per monthGuaranteed Monthly Bonus: MXN $5,504 provided through two benefit cards (grocery and restaurant), deposited once per month during the second payroll period.Bilingual Allowance: MXN $1,491 beginning in the first month.Performance Bonus: MXN $2,138 beginning after six months of employment.Apply now to begin the recruitment process.

📌 Bilingual Customer Service Professional U.S. Market / Hybrid (Zamora de Hidalgo)
🏢 New Comienzos
📍 Zamora de Hidalgo