DescriptionThis position is focused to ensure account resolution and reconciliation of outstanding balances for patient accounts. The position works in a cooperative team environment to provide value to internal and external customers. It focus in collections activities directly with private/government insurance companies.Key Responsibilities- Collects and provides patient and payor information to facilitate account resolution.- Responds to all types of account inquires through written, verbal or electronic correspondence.- Performs medical records requests when necessitated by payers.- Gathers all information needed to ensure payment of the claim.- Responsible for requesting and forwarding all required documentation to payers.- Demonstrates knowledge of standard bill forms and filing requirements.- Identify and resolve underpayments with the appropriate follow up activities within payor timely guidelines.- Works payor rejected claims for resubmission- Appropriately documents patient accounting host system or other systems utilized by the organization in accordance with policy and procedures.- Provides continuous updates and information to the Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.- Collect balances due from payors ensuring proper reimbursement for all servicesGeneral Knowledge/Competencies- Excellent customer support- Professional and effective written and verbal English communication required.- Good communication skills.- Knowledge of how insurance works (desire not requirement)RequirementsEducation:- Degree in Finance, Accounting or equivalency- Advanced EnglishExperience- Experience with collections, payment or reimbursement verification and/or refunds.Add your resume when apply. Thank you!

📌 Patient Financial Representative Jr (Linares)
🏢 Christus Excellence And Innovation Center
📍 Linares