Job Title: Configuration Management Systems Engineer, Windows Endpoint PatchingLocation: Mexico Center of Excellence (COE)SummaryJLL Technologies seeks an experienced Configuration Management Systems Engineer to join our Global Configuration Management team within the Digital Workspace Services group. This full-time position, based in our Mexico Center of Excellence (COE), will support a global environment of approximately 60,000 Windows workstations, including about 600 AWS Workspace virtual environments. This role is responsible for the system administration of our Windows endpoints, with a primary focus on lifecycle management, security, and configuration. The ideal candidate will be a forward-thinking professional adept at troubleshooting complex issues, driving process improvements, and collaborating with integral teams.Key Responsibilities* Test, validate, and deploy monthly and on-demand patches for Windows OS, device drivers, BIOS, Microsoft 365 products, and third-party applications using Intune (primary), MCM,



and PatchMyPC.* Configure and manage Autopilot for device provisioning.* Define, implement, and manage security patching compliance and configuration policies using Microsoft Intune and Group Policy (GPO).* Monitor and troubleshoot the Windows update process, both from the Microsoft tenant and the endpoint device.* Collaborate with the security team to monitor and remediate critical vulnerabilities (CVEs), including researching threats, developing action plans, and implementing solutions.* Act as a senior escalation point for complex endpoint issues, coordinating with internal support teams and external vendors to ensure timely resolution.* Provide input into process improvements and the future direction of endpoint management technologies.* Stay current with emerging technologies and leverage Artificial Intelligence (AI) where applicable to enhance efficiency and security.* Develop and maintain internal documentation, including Knowledge Base articles

📌 Professional, IT Operations (México)
🏢 Jones Lang LaSalle
📍 México