A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a integral team, united by our desire to connect diverse people with common values for boldr impact.
LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE
As the Team Captain, Technical Support, you are the operational and cultural leader of your frontline technical support team. You are responsible for creating a disciplined, high-performing, and customer-centric operation through proactive leadership, strong coaching, operational excellence, and consistent accountability.
You serve as the first line of operational defense, ensuring service delivery, customer experience, team performance,
and client trust are protected through sound judgment, visible leadership, and timely intervention.
Success in this role is measured not only by achieving KPIs, but by your ability to develop people, proactively manage risk, drive continuous improvement, and create an environment where team members consistently perform at their best.
WHY DO WE WANT YOU
We are on the lookout for impact-driven, life-long learners who are passionate in helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
Operational Excellence & Hygiene
- Drive consistent attainment of SLA, quality, productivity, compliance, and customer experience targets.
- Monitor operational performance and identify emerging risks before they impact customers or clients.
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📌 Team Captain, Tech Support (Mérida)
🏢 Boldr
📍 Mérida