We are looking for a Product Support Engineer with a strong technical background to provide product assistance, troubleshooting, and remote support for industrial solutions.

Key Responsibilities

- Provide technical support to customers via phone, email, and remote communication tools.

- Troubleshoot technical issues related to industrial products and applications.

- Assist customers with product operation, configuration, and application-related questions.

- Provide technical guidance related to electrical panels, VFDs, controls, and pump applications.

- Clearly communicate technical solutions and troubleshooting steps to customers.

- Collaborate with Product Managers, Support Teams, and technical development teams.

- Document customer issues, technical findings, and solutions.





- Identify recurring product or application issues and provide feedback to internal teams.

- Support connected industrial solutions and cloud-based applications.

- Maintain a high level of customer service and technical professionalism.

Qualifications

- Advanced English (written and spoken).

- Technical knowledge of electrical panels, VFDs, industrial controls, or pump applications.

- Experience in product or technical support.

- Strong troubleshooting and problem-solving skills.

- Ability to understand technical products and clearly explain solutions to customers.

- Knowledge or interest in connected solutions, IoT, and industrial applications.

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📌 Product Support Engineer (Ciudad Juárez)
🏢 Grupo TECMA
📍 Ciudad Juárez