Are you passionate about writing for technical content and building learning experiences? We are hiring a** Senior Technical Writer (Instructional Design)** to join our Workforce Experience consulting team to develop training content for multiple industries.
RESPONSIBILITIES
- Work with client stakeholders and Subject Matter Experts to develop and write content for user support articles and learning experiences
- Write content for knowledge base sites, video scripts, and training materials
- Design learning deliverables and develop using authoring tools to create effective instructional assets (e.g., eLearning modules, online courses, facilitator guides, instructional decks)
- Ensure all deliverables and products are professionally written, edited, and proofread
- Conduct QA reviews and pursue continuous improvement of processes
- Communicate regularly with client stakeholders, product owners, and SMEs, as well as internal EPAM teams and colleagues during the development process
- Build strong relationships with client stakeholders and internal teams to leverage tools and resources
- Partner with clients to enhance, edit, and reformat legacy content and identify new opportunities for content creation
- Manage projects through all phases of their life cycle, including project initiation and requirements gathering, design, development, implementation, and project closure
- End-to-end responsibility for project delivery as well as governing the delivery across stakeholders, ensuring the overall solution is of top-notch quality
**REQUIREMENTS**:
- 3+ years of experience writing within multiple channels (help center, knowledge base, technical, scripts, web content, video, instructional design, etc.)
- Ability to quickly process, analyze, and re-structure large amounts of information
- Experience writing technical content for Knowledge Bases, Help Centers,



and user support content
- Light HTML5 experience a plus
- Engaging and motivated writer who can bring technical or conceptual content to life
- Knowledge of instructional design methodologies including but not limited to: ADDIE model, SAM, backward design, e-learning blueprint, design thinking, and interactive learning experiences
- Good eye for visual design and an understanding of experience design
- Equal facility for working independently and as part of a team
- Track record of being reliable, responsive, and client-centered
- Ability to work in a fast-paced environment while effectively managing and prioritizing multiple projects
- Fluent English communication skills at a C1 level
WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Versátil work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills

📌 Senior Technical Writer (Instructional Design) (México)
🏢 Epam Systems
📍 México