**Additional Information**
**Job Number**
**Job Category**Information Technology
**Location**Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico, 11560
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
JOB SUMMARY
The Sr. Manager, Information Technology - CALA Hotel Openings & Conversions, leads technology planning and execution to support successful hotel openings, conversions, and transitions across the Caribbean and Latin America (CALA). This role is accountable for coordinating technology deliverables, implementation readiness, quality control, training, issue resolution, and stakeholder communication across all applicable brands. The Sr. Manager partners closely with Corporate Integral Technology (GT), third-party vendors, continent discipline leads, property teams, and business stakeholders to ensure all technology activities are delivered in alignment with project timelines, compliance requirements, and Marriott standards. The role requires advanced project management expertise, strong knowledge of property-based technology, and the ability to manage complex cross-functional dependencies. The Sr. Manager proactively identifies risks, opportunities, and solutions, ensuring that leadership and stakeholders receive timely updates and that each opening or conversion is positioned for operational success and execution. Through strong leadership and proactive stakeholder management, the Sr. Manager ensures CALA hotel openings and conversions are delivered successfully, with technology solutions implemented effectively and properties ready to operate.
CANDIDATE PROFILE
Education and Experience Required
- Bachelor’s degree or equivalent combination of education and work experience
- 8+ years relevant work experience in technology operations




- 4+ Years of experience working with and demonstrating proficiency in Marriott Technology Infrastructure, including but not limited to security policies, deployment processes, approved and certified solutions, and above-property technology services, across managed and franchise hotels.
- 4+ years managing multiple hotel openings, conversions and transitions.
- 3+ years of IT management experience, including managing projects across multiple locations and leading teams on projects.
- 3+ years experience in at least one of the following:
- Property Management System (PMS) configuration and training methodologies, preferably in OPERA.
- Implement and support Marriott server infrastructure, including server imaging and staging, MI security standards proficiency, end-user support and computer imaging, and GPNS proficiency.
- Ability to develop and foster business relationships with diverse groups from the community, stakeholders, and other entities (client, vendor, peers, cross functional partners
- Ability to travel up to 20% as needed to support on-site implementation and provide team member support and development.
- Language Skills - Proficiency in written and oral communication skills in Spanish & English language required.
Preferred
- Technical certifications desired include Network+, Cisco, AWS Practitioner, PMP, ITIL, Microsoft Certified Professional, and OPERA PMS.
CORE WORK ACTIVITIES




New Property Openings/Conversion IT Project Management
- Project manage and coordinate all required activities needed for the technology implementation at multiple assigned hotel opening project, conversions, and transitions, including:
- Development of deliverables, deadlines, milestones
- Preparation of technology estimates for opening and converting hotels
- Scheduling and coordination of key tasks, activities, meetings and training events
- Identification of risks and contingency plans
- Third-party management; managed third-party vendors such as PMS, POS, GPNS, and PBX to ensure that project goals are met on time and within Marriott standards.
- Continuously evaluate, document, and communicate updates to keep all relevant stakeholders informed of project status and ensure projects are adhering to budgets and deadlines.
- Proactively identify, resolve, and escalate risks and system performance issues as appropriate to ensure on time and on budget execution of deliverables.
- Interface with and manage relationship with vendors regarding project deliverable needs, contractual obligations, and general scope of working during installation, training, conversion, and during the live support process to ensure needs are being met and compliance with brand standards.
- Review, provide feedback, and resolve deficiencies with vendor proposals, bills of materials, contracts, and implementation schedules with representatives from third-party providers.
- Ensure the successful onboarding of Property Systems Managersand other key associates of new hotels including timely and effective delivery of training, documentation, and business relationship turnover to CALA IT Field Operations Area Director.
- Functions as IT escal

📌 Senior Manager - IT Hotel Openings & Conversions (Polanco)
🏢 Marriott International
📍 Polanco