Job DescriptionPosition SummaryThe Governance Analyst Partners Closely WithService Governance LeadsDelivery teamsTransition teamsPower BI and Alteryx teamsProviders and captive operationsResponsibilitiesCoordinate weekly, monthly, and quarterly governance reporting activitiesSupport preparation of operational scorecards and governance dashboardsConsolidate KPI, SLA, and operational performance data from multiple sourcesValidate completeness and consistency of governance reporting inputsTrack SLA and KPI performance results and identify potential breachesMaintain KPI definitions, governance trackers, and reporting standardsCoordinate with Power BI and analytics teams to support dashboard and reporting needsAssist with performance trend analysis and operational summariesMaintain governance action logs, RAID trackers, and escalation recordsSupport governance meeting preparation, agendas, minutes, and follow-up trackingCoordinate governance calendars and recurring review meetingsEnsure governance documentation remains current and organizedSupport governance activities during operational transitions and stabilization periodsTrack transition milestones, risks, and readiness activitiesAssist with hypercare reporting and issue management coordinationCoordinate with delivery teams, providers, captive centers,



and business stakeholders to gather governance inputsSupport governance communications and follow-up activitiesEscalate reporting gaps, risks, or unresolved actions as appropriateRequiredQUALIFICATIONSBachelor's degree in Business, Finance, Engineering, Operations, Analytics, or related field3–5 years of experience in operations, PMO, governance, reporting, shared services, or service management environmentsExperience working with KPI and operational performance reportingStrong organizational and coordination skillsAdvanced Excel and reporting capabilitiesStrong written and verbal English communication skillsPreferredExperience supporting GBS or shared services organizationsFamiliarity with SLA/KPI governance conceptsExposure to Power BI or Alteryx environmentsExperience supporting outsourcing, managed services, or captive center operationsBilingual English/Spanish preferredKey CompetenciesAttention to detailOperational coordinationReporting disciplineAnalytical thinkingAccountabilityCommunication skillsTime managementCross-functional collaborationSuccess MeasuresAccuracy and timeliness of governance reportingGovernance cadence effectivenessSLA/KPI tracking accuracyAction and escalation follow-throughStakeholder responsivenessGovernance documentation quality#J-*****-Ljbffr

📌 Gbs Governance & Continuous Improvement Analyst (Monterrey)
🏢 Nov
📍 Monterrey