This is a fully on-site position in Guadalajara, JaliscoAdvanced English requiredExperience with US Healthcare system preferredJOB OVERVIEW:This position will be responsible for guiding and training team members on best practices and industry standards related to revenue cycle management.
They are also responsible for the design, delivery, and continuous improvement of the contact centre function; conduct needs-based assessments, execute training delivery, develop reinforcements, and conduct evaluations.ROLES AND RESPONSIBILITIES:On the Job Training: Conduct training sessions to ensure team members are equipped with the necessary knowledge and skills to perform their roles effectively.
This includes education on RCM software, Project Specifics, compliance regulations, and industry updates.Billing System Expertise: Learn multiple Billing Systems and getting certified to demonstrate proficiency in using RCM software (billing system) effectively and efficiently.Refresher Training: Conduct refresher training basis the root cause.
This includes preparing modules to bridge the Knowledge gaps.Content Development: Develop modules on understanding billing codes, navigating billing software, and mastering claim submission processes.




Include sections on effective communication with payers, handling denials, and implementing strategies for efficient follow-up on unpaid claims.
Interactive simulations or case studies can enhance practical skills and emphasize the importance of compliance and regulatory updates in the training program.QUALIFICATIONS:.
Bachelor's Degree in any fieldContact centre experience – proficient in RCM methodologies, curriculum development and tracking knowledge effectiveness and maintaining Learning RigorExperience in US Healthcare related fields (Preferred)In-depth knowledge of contact centre processes, strong coaching skills, and experience in training and development.Advanced English proficiencyComputer skills, including Microsoft Office is mandatory.Strong client communication and problem-solving abilitiesSALARY AND BENEFITS:From $28,000 MXN gross monthly (Negotiable according to experience and skills)All mandatory mexican law benefits applyAditional benefits negotiableThis is a fully on-site position in Guadalajara, JaliscoAdvanced English requiredExperience with US Healthcare system preferred#J-*****-Ljbffr

📌 Call Center Trainer (Jalisco)
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