Wipro Limited (NYSE: WIT, BSE: ******, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
For additional information, visit us at Description:Job DescriptionRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with WiproâÃÂÃÂs Service Desk objectivesDo1.
Be responsible for primary user support and customer servicea.
Respond to queries from all calls, portal, emails, chats from the clientb.
Become familiar with each client and their respective applications/ processesc.
Learn fundamental operations of commonly-used software, hardware and other equipmentd.
Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking softwaree.




Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hitsf.
Manage all queries or elevate if not resolve as per the defined helpdesk policies and framework2.
Regular MIS & resolution log management on queries raiseda.
Record events and problems and their resolution in logsb.
Follow-up and update customer status and informationc.
Pass on any feedback, suggestions, escalations by customers to the appropriate internal teamd.
Identify and suggest improvements on processes, procedures etcDeliverNo PerformanceParameter Measure 1 Service Desk DeliveryAdherence to TAT, SLA as per SoWMinimal EscalationCustomer Experience2 PersonalAttendanceDocumentation etcMandatory Skills: TIS Service Desk.Reinvent your world.
We are building a modern Wipro.
We are an end-to-end digital transformation partner with the boldest ambitions.
To realize them, we need people inspired by reinvention.
Of yourself, your career, and your skills.
We want to see the constant evolution of our business and our industry.
It has always been in our DNA - as the world around us changes, so do we.
Join a business powered by purpose and a place that empowers you to design your own reinvention.
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📌 Service Desk Analyst (Jalisco)
🏢 Wipro Technologies
📍 Jalisco