Serve as the primary customer contact for ADI website-related issues.Respond to customer inquiries via phone, chats, and emails about website functionality, order inquiries, order changes, and RMAs.Assist other customer service associates with administrative duties.Communicate with Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, and other departments to resolve customer issues.Support order processing, including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.Respond to customer inquiries through different channels.Identify and work with the digital team to resolve website-related problems.Maintain accurate customer records and document all interactions in a CRM system.Guide customers on best practices for website management.Collaborate with sales and account management to resolve customer issues.RequirementsExcellent communication skills,



advanced usage of the English language inclusive of written and verbal communication1 year in a similar Customer service position.Microsoft Excel knowledgeAbility to analyze issues, identify causes and implement solutions.Ability to learn quicklyAttention to detailBias for actionAbility to work in a teamCommitment to discovering ways to improve serviceAbility to work with limited directionDemonstrates strong customer service skills with a focus on effective communication, problem-solving, and collaboration across departments.
Proficient in order processing and maintaining accurate customer records using CRM systems.Highest-signal resume keywordsCustomer Service ExperienceExcellent Communication SkillsMicrosoft Excel KnowledgeProblem-Solving AbilityAttention to DetailHard SkillsOrder ProcessingCRM System ManagementWebsite ManagementOrder EntryData AnalysisSoft SkillsTeam CollaborationQuick LearningBias for ActionCommitment to ImprovementAbility to Work with Limited DirectionIndustry KeywordsCustomer InquiriesRMA ProcessingOrder ChangesLogistics CommunicationTechnical Support Interaction#J-*****-Ljbffr

📌 Customer Service Associate Ii (Santiago de Querétaro)
🏢 Jobtailor
📍 Santiago de Querétaro