Job Description Position Summary The Governance Analyst Partners Closely With - Service Governance Leads - Delivery teams - Transition teams - Power BI and Alteryx teams - Providers and captive operations Responsibilities - Coordinate weekly, monthly, and quarterly governance reporting activities - Support preparation of operational scorecards and governance dashboards - Consolidate KPI, SLA, and operational performance data from multiple sources - Validate completeness and consistency of governance reporting inputs - Track SLA and KPI performance results and identify potential breaches - Maintain KPI definitions, governance trackers, and reporting standards - Coordinate with Power BI and analytics teams to support dashboard and reporting needs - Assist with performance trend analysis and operational summaries - Maintain governance action logs, RAID trackers, and escalation records - Support governance meeting preparation, agendas, minutes, and follow-up tracking - Coordinate governance calendars and recurring review meetings - Ensure governance documentation remains current and organized - Support governance activities during operational transitions and stabilization periods - Track transition milestones, risks, and readiness activities - Assist with hypercare reporting and issue management coordination - Coordinate with delivery teams, providers, captive centers,



and business stakeholders to gather governance inputs - Support governance communications and follow-up activities - Escalate reporting gaps, risks, or unresolved actions as appropriate Required QUALIFICATIONS - Bachelor's degree in Business, Finance, Engineering, Operations, Analytics, or related field - 3–5 years of experience in operations, PMO, governance, reporting, shared services, or service management environments - Experience working with KPI and operational performance reporting - Strong organizational and coordination skills - Advanced Excel and reporting capabilities - Strong written and verbal English communication skills Preferred - Experience supporting GBS or shared services organizations - Familiarity with SLA/KPI governance concepts - Exposure to Power BI or Alteryx environments - Experience supporting outsourcing, managed services, or captive center operations - Bilingual English/Spanish preferred Key Competencies - Attention to detail - Operational coordination - Reporting discipline - Analytical thinking - Accountability - Communication skills - Time management - Cross-functional collaboration Success Measures - Accuracy and timeliness of governance reporting - Governance cadence effectiveness - SLA/KPI tracking accuracy - Action and escalation follow-through - Stakeholder responsiveness - Governance documentation quality #J-*****-Ljbffr

📌 Gbs Governance & Continuous Improvement Analyst (Nuevo León)
🏢 Nov
📍 Nuevo León