Félix in CDMX is seeking a Fraud Operations Supervisor to scale fraud prevention and chargeback workflows via WhatsApp.
You will lead a team of Fraud Investigators and Chargeback Analysts through real-time reviews, investigations, and disputes.
You will coach staff, ensure SLA/QA targets, interpret metrics, handle escalations, and collaborate with Product, Engineering, and Data to strengthen fraud strategy.
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📌 Fraud Operations Lead — Remote, Equity & Growth (Xico)
🏢 Félix
📍 Xico