Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

As a Mexico Carrier Account Representative, you will play a vital role in establishing and growing our reputation with trucking companies in Mexico. We’re looking for talented individuals with at least 1+ years of cross-border carrier capacity experience to join our team and hit the ground running.

What You’ll Do

- Ensure the Mexico cross-border load board is covered before clocking out each day and that at least 95% of it is pre-booked for the following day.

- Source new and existing dedicated business opportunities.

- Make outbound phone calls to both Mexico and U.S.-based carriers.

- Learn how to use and operate Arrive resources, including Committed Capacity, 1 Stop Shop, Truck Entry, Carrier Search, and Load Board.

- Collect paperwork and manage accounting-related activities.

- Build a portfolio of at least 15 carriers and seven core carriers.

- Contact at least 12 unique carriers every afternoon and post trucks projected on weekly capacity.

- Call on new carriers daily to build a working relationship.

- Become an expert in Mexico's capacity, markets, and rates.

- Prospect and cold-call carriers through leads listed within our CRM and generate your own leads through individual research.

- Build strong internal relationships with Arrive’s Business Development and Operations teams.

- Handle and solve freight issues, including missed pickups,



missed deliveries, accessorial management, and rejected products.

Service

- Track loads from pickup status to delivery status.

- Maintain a late bounce score of less than 3% each month.

- Ensure all in-transit loads have updated notes by 10 AM every morning.

- Confirm all next-day pickups by 2:30 PM CST and rebook any loads that are not confirmed.

- Ensure service expectations are relayed to the carrier at the time of booking and only book loads when the carrier agrees they can accommodate those expectations.

- Obtain timely updates within 15 minutes upon request for carriers, customers, and coworkers.

- Ensure all carrier information in ArriveNow is accurate for every load.

- Confirm all loads cross before document expiration and that they cross the border in a timely manner to make on-time delivery.

- Learn how to use Arrive technology resources, including the NextGen Tracking Board, internal comments, Slack tracking channels, and email communication.

- Hold carriers accountable for Arrive’s service metrics, including OTP, OTD, Autotrack, and Late Bounce.

Qualifications

- Carrier sales or brokering experience is preferred.

- Full professional proficiency in English and Spanish is required.

- We are looking for personable, hard-working individuals who are willing to go above and beyond every day for themselves and Arrive.

- Resourcefulness is key, as we solve complex issues daily.





- Team players who are curious, ask questions, and are solutions-oriented will thrive.

- A strong work ethic is essential. If you don’t enjoy working hard and pushing through your day, this might not be a good match.

- Your career at Arrive will depend on your willingness to make phone calls, as we are looking for someone who isn’t afraid to pick up the phone.

- Building relationships and establishing rapport should come naturally. Successful sales representatives at Arrive understand the importance of establishing strong external and internal relationships.

- Our work culture is high-energy, so highly motivated individuals will help us reach our goals.

- You should feel comfortable taking risks and making quick decisions in a fast-paced industry.

- Highly ambitious people thrive in this environment.

The Perks of Working With Us

- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.

- Leave the suit and tie at home; our dress code is casual.

- Enjoy office wide engagement activities, team events, happy hours and more!

- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.

- Start your morning with free coffee!

- Maximize your wellness with free counseling sessions through our Employee Assistance Program

- Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

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📌 Mexico Carrier Account Representative (Guadalajara)
🏢 Arrive Logistics
📍 Guadalajara