Position Summary The Shopfloor Support Engineer will provide onsite operational and technical support for Manufacturing Execution Systems MES and related shopfloor applications The role focuses on ensuring uninterrupted manufacturing operations by resolving production issues supporting end users coordinating with application support teams and assisting with system deployments and validations The resource will act as the first point of contact for manufacturing users during production hours and ensure timely incident resolution while maintaining high system availability Key Responsibilities Production Support Provide firstlevel onsite support for MES and shopfloor applications Monitor production systems and proactively identify operational issues Respond to production incidents within agreed SLA timelines Troubleshoot application configuration and userrelated issues Escalate complex issues to L2L3 support teams with complete diagnostic information Track incidents through closure and provide timely status updates