Residential Maintenance Manager
Location: Remote (U.S. Time Zones), Mexico City
Compensation: 2,*****,200 USD
Industry: Real Estate / Luxury Residential Management
Schedule: Full-time, Monday-Friday
About The Company
A private investment fund that owns and manages a portfolio of exceptional luxury homes worldwide.
The firm focuses on delivering high-quality experiences for residents and investors while maintaining long-term asset value through careful maintenance, renovation, and operational oversight.
Role Overview
The Residential Maintenance Manager (RMM) will oversee the maintenance, repair, and renovation needs of 20+ luxury residential properties.
This includes project managing new acquisitions and construction, coordinating vendors, and implementing systematic processes to ensure properties meet operational and investor standards.
The RMM will build a knowledge base of properties to streamline ongoing maintenance and care, ensuring the best experience for residents and investors.
Key Responsibilities
Core Responsibilities
Project management of maintenance, renovations, and on-site operations
Vendor management and budgeting for services and projects
Solve repair and maintenance issues across mechanical, electrical, plumbing, HVAC, home automation, pool/spa, and security systems
Thrive in global, high-ambiguity environments with shifting priorities
Prioritize tasks to meet tight deadlines and maintain high attention to detail
Communicate effectively with asset managers, local hosts, and vendors
Lead and coordinate teams to resolve problems efficiently
Travel as required for property inspections or project oversight




Implement robust routine residence inspections and preventative maintenance strategies
Train and guide local hosts, property managers, and housekeeping teams on home systems and operations
Case Management
Triage and resolve maintenance issues in a timely manner
Source parts and manage inventory systematically
Manage work orders, track progress on platforms like Salesforce
Develop home maintenance and repair plans for complex cases
Coordinate with trip planning for reservation awareness
Maintain dynamic communication with stakeholders
Vendor Management
Obtain and evaluate bids for maintenance, repairs, and renovation projects
Negotiate contracts to secure competitive terms
Evaluate vendor performance and research market alternatives
Analyze service costs periodically
Major Renovations / New Builds
Develop and manage project plans and budgets
Coordinate vendors and ensure project timelines and budgets are met
Organize regular vendor touchpoints for project execution
Home Acquisitions
Kickoff project plans for new property acquisitions
Arrange inspections and review reports to identify risks or required workCatalog and manage legal documents, HOA documents, and closing documents
Coordinate installation and setup of new properties




New Home Systems Setup (Healthy Home Standards)
Document maintenance history and residence profiles
Maintain recurring maintenance and care requirements in Salesforce
Vet and engage vendors for core care needs
Develop annual home operation, maintenance, and improvement budgets with asset management
Hard Skills
Minimum 5 years residential maintenance management experience
Project management, vendor management, and budget oversight
Proficiency with Microsoft Office (Outlook, Excel, PowerPoint)
Experience with Salesforce, CRMs, and project management tools like Asana
Strong process optimization and analytical skills
Ability to analyze and optimize maintenance processes
Soft Skills
Excellent written and verbal communication
Strong stakeholder management skills
Problem-solving and decision-making abilities
Team player with a proactive, can-do attitude
Adaptable, adaptable, and able to thrive in ambiguous environments
About The Candidate
Experienced in residential maintenance management
Comfortable working remotely across multiple time zones
Fluent in English (Spanish or French a plus for LATAM)
Holds valid passport and travel documentation as needed
Driver's license and comfort renting vehicles internationally
Strong credit rating
Why This Role Matters
Ensures properties are maintained to the highest standards
Protects and enhances asset value
Supports investor satisfaction through operational excellence
Provides systematic and efficient care across multiple international properties
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📌 Residential Maintenance Manager - 64435032956 (Xico)
🏢 Somewhere
📍 Xico