We are seeking a dynamic and experienced Software Development Manager to drive our Devices Sales and Customer Experience Tech Team in Mexico City. The successful candidate will play a critical role in building and managing a team of engineers and delivering on our programs. In this pivotal role, you will leverage your extensive experience in building high-performing teams and launching scalable and resilient systems in a dynamic, fast-paced environment.

You will own the end-to-end technical delivery for your team — from setting architectural direction and driving operational excellence to growing engineering talent and partnering with product and business stakeholders across the Devices organization. This role requires a leader who can balance strategic technical vision with hands-on execution, navigate ambiguity, and build a culture of innovation and inclusion.

If you are a results-driven Engineering Manager with a passion for building great teams, we would love to hear from you.

About Us: The Device Sales and Customer Experience (DSCX)



organization plays a pivotal role in driving the success of Devices and Services, including Amazon Echo & Alexa products, Fire Tablets, Kindle E-readers, Fire TV products, and more. At the core of our responsibilities is the onsite shopping experience, where the team owns the worldwide technology powering detailed product pages. We also manage the installments and trade-in/pre-owned businesses, ensuring a seamless customer journey. Our focus is on driving incremental sales through enhanced installment experiences for devices, personalization, multivariate testing, and trade-in options. This helps maximize revenue opportunities and caters to diverse customer preferences. Beyond the onsite experience, we are responsible for creating a best-in-class experience for trade-in programs, including developing an engaging and user-friendly interface to enhance customer satisfaction and loyalty. To streamline operations, we oversee marketin

📌 Software Development Manager, Devices Sales (Ciudad de México)
🏢 Amazon
📍 Ciudad de México