Clio is the general leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
As a Customer Training Specialist , you will play a key role in helping customers successfully adopt Vincent & vLex solutions. You'll design and deliver engaging training programs, support onboarding, improve product adoption, and partner closely with Customer Success, Sales, and Product teams to create an outstanding customer experience.
Deliver onboarding and advanced training sessions for customers in virtual and in-person formats.
Customize training content to meet the needs of the Mexican legal market and corporate customers.
Create learning materials, including guides, videos, webinars, and other educational resources.
Partner with Customer Success, Account Management, Renewals, and Sales teams to improve customer adoption and engagement.
Monitor training effectiveness and customer adoption using HubSpot and other internal tools.
Gather customer feedback and share insights to improve training programs and product adoption.




Support product launches by delivering webinars and enablement sessions.
Help ensure a smooth transition from implementation through long-term customer success.
As the business grows, expand training support to Academic and Government customers and other LATAM markets.
2+ years of experience in Customer Training, Customer Success, Enablement, or Corporate Training, preferably in SaaS or LegalTech.
Native or fluent Spanish and intermediate to advanced English (B2+).
Experience using CRM platforms (HubSpot preferred) and e-learning/LMS tools.
Experience with legal research or legal knowledge management solutions.
Hybrid work environment.
Ongoing learning and development in Customer Success and LegalTech.
Eligible employees receive a non-salary telework allowance of MXN 575 -per month, paid through Sivale cards.
Please note salary bands may differ based on location and local currency. Clio prov

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