Provide project support for Contact Center technology initiatives at account, regional, and divisional levels Assist with post-project data gathering and analysis Support Contact Center technology implementation testing, including test case coordination Assist Speech managers with projects designed to enhance customer experience through speech technology Create and manage testing plans covering data and process elements for user requirements Escalate errors and anomalies to project teams or appropriate support resources; retest and report as needed Contribute to account assessments and account strategy Partner with resources on data gathering and analysis for real‑time and historical reporting Maintain reports on new technology results to support ROI measurement Manage People Soft tickets within required timelines and quality standards Maintain documentation and version control Analyze and propose actions to improve Contact Center technology performance and optimization Requirements Prior experience in data reporting, analytical work, or another similar field Demonstrated skills in word processing, spreadsheets, and presentation software Microsoft Office proficiency Ability to manage and coordinate multiple initiatives simultaneously,



including competing priorities Ability to identify customer needs through listening, probing questions, and applying knowledge Execution focus and results orientation Ability to translate strategy into specific goals, tactics, action plans, and deliverables Excellent verbal and written communication skills in English Core Competencies

Demonstrates expertise in project support for Contact Center technology initiatives, with a strong focus on data analysis, reporting, and implementation testing. Proficient in managing multiple projects while ensuring effective communication and documentation.

Highest-signal resume keywords Data Reporting Analytical Skills Microsoft Office Proficiency Project Coordination Customer Needs Identification ATS Optimization Keywords Hard Skills Data Analysis Testing Plan Management Error Escalation ROI Measurement Version Control Soft Skills Excellent Verbal Communication Excellent Written Communication Execution Focus Results Orientation Ability to Manage Competing Priorities Industry Keywords Contact Center Technology Customer Experience Project Support Account Strategy Real-Time Reporting Tools & Technologies People Soft Word Processing Software Spreadsheet Software Presentation Software #J-18808-Ljbffr

📌 Project analyst, contact center solutions (Monterrey)
🏢 Jobtailor
📍 Monterrey