17 sep
|
Gracemark Solutions
|
Puerto Vallarta
17 sep
Gracemark Solutions
Puerto Vallarta
Contact Center Specialist – Guadalajara (Onsite) Location: Guadalajara, Jalisco – Onsite Job Type: Full-Time Shift Timing: MONDAY TO FRIDAY - TENTATIVE SAT 40hr per week 7 am - 4 pm CST Salary: $19,500 MXN + benefits above law We are looking for Contact Center Specialists to support patients and customers through inbound and outbound calls.
Responsibilities
- Handle patient/customer calls and inquiries.
- Schedule, reschedule, and cancel appointments.
- Verify patient and insurance information.
- Resolve customer concerns and document interactions.
- Follow healthcare privacy and service standards.
Requirements
- Bachelor's degree — mandatory.
- Healthcare, hospital, insurance, or patient call center experience.
- Strong communication and customer service skills.
- Ability to multitask and work with multiple systems.
- Experience with healthcare systems such as Epic is a plus.
Work Location: Onsite – Guadalajara, Jalisco.
📌 Call Center Representative (Puerto Vallarta)
🏢 Gracemark Solutions
📍 Puerto Vallarta