Country Manager — Mexico

Role Title

Country Manager — Mexico

Department

Global Delivery Center (GDC) — LATAM Operations

Location

Mexico City, Mexico (Onsite)

Employment Type

Full-Time

Experience Required

Minimum 10 Years (8–15 Years Preferred)

Role Overview The Country Manager — Mexico is an HR generalist role with operational breadth. This person will manage day-to-day HR, compliance, and people operations in Mexico, working closely with offshore GDC teams who set the strategic direction.

This is a hands-on, execution-focused role. The right candidate is organized, people-oriented, and comfortable working across functions — HR, Finance, Legal, and Operations — in a matrixed environment.

Key Responsibilities

1.

Talent Acquisition Support

Partner

- Coordinate with onshore Talent Acquisition teams and local staffing vendors to support hiring needs in Mexico.

- Manage vendor relationships and ensure hiring pipelines are active and well-maintained.

- Oversee the end-to-end onboarding process for Mexico-based hires — from offer letter through to Day 1 readiness.

- Coordinate with TAG and HROps on offer support, induction facilitation, and onboarding paperwork.

- Ensure all new hires are registered with local authorities (IMSS, SAT) accurately and on time.

2. HR & Employee Relations and Workforce Management

- Serve as the onsite point of contact for HR, Finance, Legal, and operational matters, working closely with offshore teams.

- Coordinate with local payroll partners for payroll processing, tax documentation, social security contributions, and statutory deductions.

- Manage employee benefit vendors — including insurance and food vouchers (vales de despensa).

- Work with the offshore GDC team to implement and roll out SOPs for Mexico operations.

- Support governance and compliance controls at the country level.

- Act as the first point of contact for employee queries, grievances, and workplace concerns.

- Partner with HR Business Partners to support employee engagement and career development.





- Manage the end-to-end exit process — exit interviews, full and final settlements, and statutory deregistration.

- Coordinate with IT for access deactivation and hardware recovery, and with benefit partners for benefits closure.

- Ensure all exit steps comply with Mexican labor law and Indegene policy.

3.

Change Support

Partner

- Support communication and readiness during organizational or operational changes.

- Flag talent retention risks and coordinate with HR Business Partners on appropriate actions.

- Assist with learning and development coordination, onboarding curricula, and knowledge transfer cycles.

Desired Profile The idóneo candidate is a solid HR generalist with the maturity to handle multi-functional, operational responsibilities. They are organized, grounded, and people-focused — comfortable working in a matrixed setup where strategic direction is driven by offshore teams. This person is trusted by both leadership and employees, and brings calm and clarity to a fast-moving environment.

Qualifications & Skills

Education

- Bachelor's degree required; MBA or Master's degree preferred.

- HR or business qualification is an advantage.

Experience

- Minimum 10 years of HR experience (8–15 years preferred), with progressive responsibility.

- Strong core HR background: employee relations, talent management, compensation & benefits, HR operations, and policy execution.

- Experience in multi-functional or matrixed environments.

- Prior experience with country-level HR delivery is preferred

- Familiarity with HR transitions, workforce planning, or operational change is a plus.

Key Skills

- Organized, thorough, and execution-focused.

- Strong interpersonal and communication skills — able to build trust across all levels.

- Comfortable managing vendors, statutory bodies, and local partners.

- Able to work independently while staying well-connected to offshore teams.

- Sound judgment and discretion when handling sensitive matters.

- Resilient and adaptable in a fast-changing environment.

Language

- Spanish — native or fluent (required).

- English — professional working proficiency (required).

📌 Country Manager - Mexico (Ciudad de México)
🏢 Apolisrises
📍 Ciudad de México