We're a remote travel team looking for a Customer Representative – Travel to support our clients with their travel needs from first inquiry through final booking and beyond.

You'll be a key point of contact for customers — answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with adaptable scheduling and full training provided from day one. No prior travel industry experience required.

Key Responsibilities

- Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service

- Manage bookings for flights, hotels, tours, and transportation accurately and efficiently

- Offer personalized travel recommendations based on each client's preferences and needs

- Address customer concerns and complaints promptly with a solutions-focused approach

- Process booking documentation and maintain accurate client records

- Build and maintain long-term client relationships to support satisfaction and retention





- Stay current on travel trends, industry updates, and supplier offerings to better serve clients

What We're Looking For

- Customer-first mindset with strong communication skills

- Experience in customer support, hospitality, or tourism preferred

- Reliable, organized, and capable of multitasking

- Comfortable navigating online systems and digital booking tools

- Genuine commitment to delivering excellent client service

- Must be authorized to work in the US, UK, Australia, LATAM, or Spain

Technical Requirements

- Laptop or desktop computer

- Reliable broadband internet connection

- Smartphone for communication and updates

What We Offer

- Work-from-home flexibility

- Flexible hours

- Training and mentorship

- Growth opportunities within a growing travel company

- Access to industry discounts and travel benefits

- Positive and team-oriented culture

📌 Customer Representative – Travel (Monterrey)
🏢 Consultwithtray
📍 Monterrey