Desktop Support Specialist (Sales Operations) (Guadalajara)

Desktop Support Specialist (Sales Operations) (Guadalajara)

17 sep
|
Centraprise
|
Guadalajara

17 sep

Centraprise

Guadalajara

Role Overview

We are seeking a detail-oriented Specialist to manage daily deal triage, quote validations, and cross-functional deal approvals. This role serves as a key liaison between Sales, Legal, and Product teams to resolve deal blockers while documenting operational workflows for a Q4 transition to the central Deal Pricing organization.

Technical Proficiency

- CRM & Helpdesk Tools: Strong proficiency in Salesforce and Vector.

- Collaboration Suites: Google Workspace (Docs, Slides, Drive).

- Spreadsheet Analytics: Advanced skills in Google Sheets and Microsoft Excel (data modeling, quote analysis).

Experience & Qualifications

- Experience: 2–4 years in Sales Operations, Deal Desk, Commercial Finance, or Contract Administration.

- Project-Specific Knowledge: Basic understanding of Enterprise Software licensing models, cloud service discount structures, and standard compliance frameworks.

Key Responsibilities

- Deal Triage: Review and triage incoming deal approval requests and helpdesk tickets via Salesforce/Vector for completeness and accuracy.

- Policy Compliance:



Validate commercial quotes against established pricing guidelines, approval matrices, and discount thresholds.

- Quote Assistance: Help sales reps build initial deal structures, generate quotes, and secure necessary pre-approvals.

- Stakeholder Coordination: Act as the operational hub between Sales, Legal, and Product Management to unblock high-priority deals.

- Operational Transition: Maintain strict SLA turnarounds and document end-to-end process workflows ahead of the Q4 handover to the central Deal Pricing team.

Required Qualifications & Skills

- Domain Expertise: Demonstrated experience supporting Deal Desk, Sales Ops, or Commercial Product Operations.

- Commercial Acumen: Familiarity with non-standard deal terms, cloud licensing, and tier-based discount structures.

- Cross-Functional Communication: Excellent interpersonal and stakeholder management skills to negotiate approvals across department lines.

📌 Desktop Support Specialist (Sales Operations) (Guadalajara)
🏢 Centraprise
📍 Guadalajara

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