Mexicali, BC, México – Onsite (Presencial) In-Market Quality Manager As In-Market Quality Manager, you will be the regional face of Quality, connecting customers, markets, operational sites, and global teams.
You will bring the Voice of the Customer and Voice of the Market into quality decisions, coordinate responses to emerging issues and major incidents, and help ensure clear, timely action across the region.
Your responsibilities: • Act as the primary Quality representative for the region and communicate customer and market insights to local and integral stakeholders.
• Serve as a quality business partner to customers and key accounts, supporting escalations, customer visits, quality reviews, and recovery activities.
• Own regional coordination of hypercare and major quality events, including communication, impact monitoring, escalation, and action-item follow-up.
• Connect Group Companies, operational sites, global QARA, HQ, Commercial, Customer Experience,



Operations, and R medical-device experience is preferred.
• Demonstrated ability to lead cross-functional initiatives, influence without authority, resolve conflict, and communicate with executive presence.
• Customer-focused, pragmatic, resilient, and comfortable working through ambiguity with a high level of ownership and accountability.
• Business fluency in English; additional regional languages are an advantage.
• Experience with Salesforce and Power BI; SAP knowledge is a plus.
Willingness to travel *****% within the region is required.
Don't meet all the criteria?
If you're willing to go all in and learn we'd love to hear from you!
What we offer: Benefits in accordance with the Federal Labor Law (LFT) Savings fund (Fondo de Ahorro)

📌 In-Market Quality Manager (Mexicali)
🏢 Sonova
📍 Mexicali