Data & Infrastructure Engineer

Location: Mexico City, Mexico

Key Responsibilities

- Provide L1/L2 support for wellsite infrastructure and digital drilling applications.

- Support deployment, configuration, monitoring, and troubleshooting of EDGE devices and associated systems.

- Configure and maintain network connectivity, including VLANs, routing, firewalls, VPNs, and IP addressing.

- Monitor and troubleshoot data interfaces such as WITSML, OPC-UA, Modbus TCP, and related protocols.

- Manage incidents, service requests, escalations, and technical documentation through ServiceNow.

- Collaborate with engineering, cybersecurity, product, and field operations teams to ensure service continuity.

- Participate in rig onboarding, deployment readiness activities, and infrastructure support projects.

- Maintain operational procedures, knowledge articles, and technical documentation.

Requirements
- Education: 4 yrs IT related degree

- English Level: Fluent / conversational level.

- Experience: 3 to 10 yrs in networking, infrastructure support, systems administration, or technical operations environments.

- Experience providing L1/L2 technical support.

- Experience network deployment, configuration, and troubleshooting.

- Exposure to industrial networks, operational technology (OT), or real-time operational environments is preferred.





- Experience working in a 24/7 support environment is desirable.

- CCNA certification is required.

Technical Skills
- Strong knowledge of LAN/WAN, Routing, VLANs, TCP/IP, DHCP, and network troubleshooting.

- Experience with firewalls, NAT, VPNs, and network security concepts.

- Familiarity with industrial communication protocols such as WITSML, OPC-UA, Modbus TCP, or Serial Communications.

- Knowledge of virtualization platforms such as VMware ESXi or KVM is desirable.

- Experience with ServiceNow or similar ticketing tools.

- Proficiency in Microsoft 365 applications.

Competencies
- Strong analytical and troubleshooting skills.

- Excellent communication and stakeholder management abilities.

- Ability to work effectively in a fast-paced operational environment.

- Attention to detail and strong documentation skills.

- Team-oriented with a proactive approach to problem-solving.

Additional Information
- CCNA certification or networking training is highly desirable.

- Rotational schedule: 2 weeks on / 1 week off.

- Opportunity to support integral Digital Drilling infrastructure and real-time operations.

SLB does not require a fee for applying to the recruitment process.

Applicants must be 18 years or older to apply.

📌 IT Wellsite Infrastructure (Ciudad de México)
🏢 SLB
📍 Ciudad de México