WE COULD USE SOMEONE LIKE YOU IN OUR CREW.

ModSquad has partnered with one of the world’s leading music streaming platforms
and is looking for experienced Customer Support Advisors to join our fully
remote team.

You’ll provide written support through inbound messaging in Spanish and English,
assisting with account, billing, payment, subscription, technical, and
platform-related issues.

This is a fast-paced, high-volume environment where you’ll handle 5-6 customer
conversations at once, navigate multiple systems, research knowledge base
resources, and follow detailed workflows. Strong multi-chat experience is
essential.

Please note: Qualified applicants will complete language assessments in both
Spanish and English.

What You’ll Do

* Handle 5-6 customer conversations simultaneously while maintaining accuracy
and quality

* Resolve account, billing, payment, subscription, technical, and
product-related issues

* Research and follow workflows and knowledge base resources

* Navigate multiple systems while staying organized and detail-oriented





* Review previous and automated support interactions to determine next steps

* Communicate professionally and empathetically, including in challenging
situations

* Follow security and verification procedures

* Use sound judgment and escalate when needed

* Document resolutions accurately

* Identify recurring issues and provide feedback to improve support

What We’re Looking For

Required:

* Previous high-volume written customer support experience

* Proven experience managing multiple simultaneous chats; 5+ chats at once
strongly preferred

* Fluent written Spanish and English

* Strong problem-solving and attention to detail

* Comfortable learning and following detailed workflows

* Able to stay organized and productive in a fast-paced environment

* Experience with knowledge bases, case management systems, or similar tools

Valued but not required:

* Tier 2, specialist, or escalation-support experience

* Payments,

📌 Spanish & English | Remote Customer Support Advisor | Music Streaming (México)
🏢 Modsquad
📍 México