ABOUT US

Dyson is a integral technology enterprise. We solve the problems others choose to
ignore, with surprising new inventions that defy convention and simply work
better. We’re growing fast and our ambition is huge – more categories, more
locations and more people. Dyson launched in Mexico in 2018 as our first step in
to Latin America. Our Mexico office is located in the Polanco area of Mexico
City and our expanding team is a key contributor in helping us deliver growth
throughout the market.

We're committed to our campus culture and want to have people collaborating,
developing, and learning from each other. By having everyone on campus together,
we have been able to nurture a fantastic social and dynamic environment.

ABOUT THE ROLE

The SOP Analyst owns the customer order lifecycle end to end — from entry
through fulfillment — ensuring accuracy, timeliness, and strong customer service
for Mexico and LATAM. The role combines hands-on order management with
reporting, KPI governance, and process improvement, partnering closely with
Sales, Supply Chain, Logistics,



Customer Service, Finance, and Distribution to
keep order-to-cash running smoothly and drive continuous improvement.

Core Responsibilities:

Order Management

* Manage the full order cycle in ERP systems (SAP or equivalent), from entry
through delivery.

* Validate pricing and policy compliance; resolve order blocks and
transactional exceptions.

* Coordinate order releases with warehouses and distribution partners.

Customer & Business Support

* Act as the primary point of contact for Sales and Customer Service on order
matters.

* Support new customer onboarding and manage fulfillment escalations.

* Coordinate with business process outsourcing (BPO) partners as needed.

Reporting & Analytics

* Deliver daily, weekly, and monthly operational reporting; monitor KPIs and
SLA performance.

* Analyze order trends, backlog, and service levels; build dashboards for
leadership visibility.

* Support mana

📌 Senior Retail Compliance Analyst, LATAM (Ciudad de México)
🏢 Dyson
📍 Ciudad de México