Order Management Analyst (Bilingual)

About the Role

We are looking for an Order Management Analyst to join our team and support the end-to-end order fulfillment process. This role is responsible for ensuring customer orders are processed accurately and delivered on time while coordinating closely with cross-functional teams across Supply Chain, Logistics, Planning, Production, and Finance.

The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment where collaboration and operational excellence are key.

Key Responsibilities

- Process, validate, and manage customer purchase orders in SAP.
- Monitor order status from receipt through successful delivery.
- Coordinate with internal teams to ensure product availability and on-time fulfillment.
- Support customers with inquiries related to orders, deliveries, and invoicing.
- Manage order changes, cancellations, and updates.
- Maintain accurate order and customer information within SAP and other internal systems.




- Track service performance metrics and prepare operational reports.
- Identify potential delivery risks and proactively escalate issues when needed.
- Ensure compliance with established service levels and operational KPIs.

Qualifications

- 2-3 years of experience in Order Management, Customer Service, Supply Chain, Logistics, or a related field.
- Experience working with SAP.
- Strong Microsoft Excel skills.
- Advanced English proficiency (B2-C1).
- Strong communication, problem-solving, and organizational skills.
- Ability to manage multiple priorities in a dynamic environment.

What You'll Bring

- Customer-centric mindset.
- Attention to detail and analytical thinking.
- Strong collaboration and stakeholder management skills.
- Ability to work effectively in a cross-functional and integral environment.

📌 Order Management Analyst (Bilingual) (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes