About Us

Cognex is the largest, most successful and recognized general player in industrial machine vision! We are a financially strong, international company with no debt and have been in business for over 40 years. Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then analyze it to make sense of what’s being seen.

We are deeply committed to fostering an inclusive and equitable work environment, guided by our "Work Hard, Play Hard, Move Fast" culture, which celebrates employee innovation, determination, and dedication in a dynamic, fun, and distinctive atmosphere.

Essential Functions:

- Process email Purchase Orders from end users through Salesforce and SAP
- Retrieve orders from partner portal and process into SAP
- Verify pricing against customer contract or approved discount matrix
- Verify availability of product
- Coordinate with Purchasing to determine lead times when supply is not available
- Exercise discretion to prioritize product allocations when supply is not available
- Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
- Process customer returns and credit note requests in a timely manner
- Answer customer inquiries regarding order status, product availability, pricing, lead times and tracking numbers
- Troubleshoot customer issues, responding in timely manner




- Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
- Complete self-training modules in Workday as needed
- Log customer complaints (CCAR’s) in SAP
- Create Salesforce cases to request additional addresses or contacts be added to SAP.

Knowledge, Skills & Abilities

- High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
- Customer first mentality
- Strong time management skills to effectively prioritize daily tasks
- Demonstrated initiative to resolve complex customer issues efficiently
- Ability to work proactively and exercise judgment
- Strong attention to detail
- Strong interpersonal, communication, and customer service skills
- Ability to work with others in a professional, responsive, and courteous manner
- Ability to work productively in a cross-functional team environment
- Knowledge of Microsoft Office, ERP and CRM platforms - SAP and Salesforce system are preferred

Minimum Education and Work Experience Required

- BS/BA degree in business
- Foreign language proficiency (region-specific) is preferred and may be required depending on territory coverage
- 3+ years of experience with account management and customer service in high tech environment
- Basic accounting knowledge, understanding of international trade principles and possibilities.

📌 Order Management Specialist - 1 year fixed contract (Guadalajara)
🏢 Cognex
📍 Guadalajara