Job Function:
The job of the Stäubli FCS Sales Administrator is to interact with internal and external customers.
Reports to:
FCS Sales Administration Manager - Americas
Responsibilities and Objectives:
- Work directly with the customers and the sales engineers to generate quotation for services and parts.
- Customers portal management
- Receiving and processing customer orders, ensuring accuracy and timeliness
- Inventory management, checking stock levels prior to order entry to ensure available inventory is prioritized, optimizing stock usage.
- Interact with customer to provide or gather administrative information to set up customer in ERP or set up Stäubli as a vendor
- Process and send invoice to customers for services and parts
- Communicate frequently with customer to ensure that all expectations are met, proactively resolving any issues or delays, updating customers as needed
- Daily reporting and order monitoring to ensure all orders are delivered according to the scheduled timeline
- Contribute to team effort by accomplishing related results as needed




- Work with internal departments to meet customer's needs.
- Assist accounting with past due invoices/accounts resolution
- Creation of non-conformance reports
- Participate in training sessions and update order entry processes as needed.

Qualifications:
- Associate degree in Business Administration or equivalent work experience required (Customer Service/Inside Sales background preferred)
- Proficient with ERP SAP system
- Proficient in Microsoft Office and Microsoft Excel
- Experienced with Customer relationship Management software (CRM)
- Quality and customer service driven to consistently satisfy internal and external customers
- Organized and detail oriented
- Self-motivated, proactive, and resourceful
- Positive, professional attitude
- Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers and customers
- Reacts quickly and

📌 Sales Administrator (Santiago de Querétaro)
🏢 StaubliGroup
📍 Santiago de Querétaro