Gordian Staffing, A New Way of HR.We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
boost2025 Gordian Staffing, A New Way of HR.We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About Our Client

A community association management company based on the belief that effective management anticipates clients’ needs.

As a CSS, You Will Be Responsible For

Providing exceptional customer service and quality administrative support to both internal and external clients.

Activities
- Manage review, assignment, and follow-up for Association Work Orders
- Follow-up with Service providers and vendors either via system,



email or phone as needed in order to obtain current status of requests and maintain system follow-up notes
- Manage deadlines relating to Work Order Tasks, ensuring all tasks are updated not less than weekly
- Document actions taken with system notes
- Escalate items requiring support to higher level Community Support team members or the Community Manager
- Manage, review, and process non-complex Design Review Committee or Architectural Review Committee (ARC) applications from homeowners in compliance with Association deadlines
- Monitor for status and timelines of ARC Applications and maintain system records as needed
- Document actions taken with system notes
- Update vendors assigned to the Community as directed by the Community Management team
- Other duties and special projects as assigned

Work Schedule

Monday - Friday
Standard time: 10:00 am to 07:00 pm Mexico City time
Daylight savi

📌 Customer Support Specialist (Centro)
🏢 Gordian Staffing Careers
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