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Title: Team Lead-Cloud & Infra Operations

Description:

Area(s) of responsibility

Full time role

Villahermosa , Mexico

Onsite
- Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware
- Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
- Installing authorised software to laptops and desktops
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date
- Antivirus installation to all desktops and laptops
- Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
- Support and assist users with Onboarding & Offboarding process
- Support and maintain local conference and meeting room equipment
- Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc




- Consult with local business and senior leadership to evaluate support requirements and execution planning.
- Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review
- Technical support for local applications where applicable alongside other tech or business teams Technical Expertise

Skills with M/O flag are part of Specialization

Think Holistically -PL3 (Behavioural) Requirements Definition And Management -PL3 (Functional) Win the Customer -PL3 (Behavioural) Communication Skills -PL4 (Functional) Availability Management -PL4 (Functional) IT Infrastructure -PL4 (Functional) Knowledge Management -PL4 (Functional) Customer Service Support -PL4 (Functional) Incident Management -PL3 (Functional) Service Level Management -PL3 (Functional) Linux administration - PL3 (Mandatory) Wintel Administration - PL3 (Mandatory) Team Management -PL3 (Functional) Network Support - PL2 (Optional) One Birlasoft -PL3 (Behavioural) Resu

📌 Team Lead-Cloud (Villahermosa)
🏢 Birlasoft
📍 Villahermosa