Job Title
CAS Customer Service Representative
Location: Queretaro
The role
- Be the Customer Champion: Serve as the primary point of contact for customer inquiries, order status updates, shipment coordination, and delivery-related issues, ensuring a high level of customer satisfaction.
- Order Management: Process and manage sales orders accurately and efficiently within SAP, ensuring timely execution and alignment with customer requirements.
- Collaborate Across Teams: Collaborate with Sales, S&OP;, Engineering, Quality, Warehouse, and Commercial teams to meet customer demands.
- Demand Management: Review demand variances and ensure demand signals are properly reflected in the ERP/MRP system.
- Monitor & Report: Track on-time delivery performance, analyze reasons for delays, and upscale issues when needed.
- Outbound Dispatch Planning: Coordinate domestic and international shipments from JM manufacturing sites and third-party warehouses, including toll manufacturing operations. Ensure timely dispatch while balancing customer requirements and transportation efficiency.




- Customs & Duty Compliance: Ensure proper documentation, accurate tariff codes, and all required licenses are in place for international shipments
- Ensure Compliance: Follow all environmental, health, and safety regulations and company policies. S Customer Service Representative, you will help drive our goals by:

Key skills that will help you succeed in this role
- Bachelor’s degree (Logistics, Industrial Engineering, or related field preferred).
- Experience in manufacturing operations and familiarity with MRP/ERP systems.
- Knowledge of INCOTERMS, inventory control, and international shipping procedures.
- Strong problem‑solving skills and ability to manage multiple priorities.
- Customer‑focused mindset with excellent communication skills.

What we offer
- Retirement savings
- Share plans
- Saving accounts
- House saving funds
- Life and disability insurance
- Commuter allowances and loans
- Medic

📌 CAS Customer Service Representative (Santiago de Querétaro)
🏢 Matthey
📍 Santiago de Querétaro