- Provide project support for Contact Center technology initiatives at account, regional, and divisional levels
- Assist with post-project data gathering and analysis
- Support Contact Center technology implementation testing, including test case coordination
- Assist Speech managers with projects designed to enhance customer experience through speech technology
- Create and manage testing plans covering data and process elements for user requirements
- Escalate errors and anomalies to project teams or appropriate support resources; retest and report as needed
- Contribute to account assessments and account strategy
- Partner with resources on data gathering and analysis for real‑time and historical reporting
- Maintain reports on new technology results to support ROI measurement
- Manage PeopleSoft tickets within required timelines and quality standards
- Maintain documentation and version control
- Analyze and propose actions to improve Contact Center technology performance and optimization

Requirements
- Prior experience in data reporting, analytical work,



or another similar field
- Demonstrated skills in word processing, spreadsheets, and presentation software
- Microsoft Office proficiency
- Ability to manage and coordinate multiple initiatives simultaneously, including competing priorities
- Ability to identify customer needs through listening, probing questions, and applying knowledge
- Execution focus and results orientation
- Ability to translate strategy into specific goals, tactics, action plans, and deliverables
- Excellent verbal and written communication skills in English

Core Competencies
Demonstrates expertise in project support for Contact Center technology initiatives, with a strong focus on data analysis, reporting, and implementation testing. Proficient in managing multiple projects while ensuring effective communication and documentation.
Highest-signal resume keywords
- Data Reporting
- Analytical Skills
- Microsoft Office Proficiency
- Proje

📌 Project Analyst, Contact Center Solutions (Monterrey)
🏢 Jobtailor
📍 Monterrey