- Job Type: Full-time, long-term contractor
- Workplace: Remote
- Schedule: Full-time, Monday to Friday - CT hours aligned
- Compensation: $1,300 - $1,400 (Negotiable)

About Us

HireHawk connects skilled professionals around the world with meaningful opportunities at U.S. and Canadian companies, helping businesses build high-performing remote teams without limiting talent by geography. We value ownership, clear communication, and people who care about getting the details right, while providing structured onboarding and support for professionals working remotely.

About the Role

As a Customer Operations Coordinator, you’ll support the day-to-day operations of a New York-based business, making sure sales orders, pricing, costs, and customer information are processed accurately and efficiently. You’ll start with a strong focus on back-end operational work, then take on more direct customer communication as you learn the business and demonstrate proficiency.

This is a role for someone who thinks rather than simply processes. When a number, price, margin,



or order does not make sense, you’ll be expected to investigate it, double-check the information, and confidently raise questions before moving forward.

Responsibilities
- Enter and review sales orders accurately, ensuring customer, product, pricing, and order information is complete before processing.
- Validate customer pricing against price sheets, product costs, freight charges, warehouse costs, and other relevant information.
- Identify pricing, cost, margin, and order discrepancies before they create downstream operational or customer issues.
- Perform basic business calculations involving percentages, costs, margins, multiplication, and division to verify order accuracy.
- Investigate information that appears incorrect or inconsistent rather than processing it without question.
- Escalate discrepancies and proactively communicate with the appropriate team members to reach a resolution.
- Maintain a high level

📌 Customer Operations Coordinator (México)
🏢 HireHawk
📍 México